Siloes caused problems in group level reporting.
A shared data mindset didn’t exist and data ownership, definitions and data governance and management processes were largely undefined.
An HR system renewal was knocking on the door which caused a need to review the existing HR information management processes.
Requirement specification for the HR system renewal was significantly enhanced for data models, processes and integrations which in turn raised projects success probability and shortened the project’s time span.
With the concept modelling work and data migration in the CRM project, client improved their understanding what is the definition of a customer in different stages of its life cycle.
Benefits from CRM project can be realized in a broader scope in the organization than was originally intended. As a result of a functioning data governance model a formalized way of developing master data was ramped-up. This will result in increasing data quality and usability for both operative and analytical purposes.