Starting point:

Siloes caused problems in group level reporting.

A shared data mindset didn’t exist and data ownership, definitions and data governance and management processes were largely undefined.

An HR system renewal was knocking on the door which caused a need to review the existing HR information management processes.

End results:

Requirement specification for the HR system renewal was significantly enhanced for data models, processes and integrations which in turn raised projects success probability and shortened the project’s time span.

With the concept modelling work and data migration in the CRM project, client improved their understanding what is the definition of a customer in different stages of its life cycle.

Benefits from CRM project can be realized in a broader scope in the organization than was originally intended. As a result of a functioning data governance model a formalized way of developing master data was ramped-up. This will result in increasing data quality and usability for both operative and analytical purposes.

What we did?

Sparta delivered an analysis of the person data and quality enhancement suggestions for the client.

Current state and target state processes were defined in co-operation with departments using person information (IT, payroll administration, HR, Communication, Administrational services). Results were documented and Sparta introduced steps to achieve the target state.

Sparta supported the CRM project in data migration and introduced group level requirements to the tool implementation.

For both projects, Sparta defined a shared data governance model and a data governance road map.